Q. Who is the underlying carrier for CognigenLD / Capsule?
A. All customers are provisioned to Capsule Communications.
Q. What do I do if I miss my verification call?
A. Just call 1-888-526-0202 and follow the steps to verify
your order.
Q. Are there monthly Access Charges?
A. There are no monthly Access Charges.
Q. What is the $1.99 Billing Fee?
A. The $1.99 Billing Fee is only charged when your monthly
long distance usage is under $20.00.
Q. What are the billing increments for interstate and
intrastate?
A. All calls are billed for the first 60 seconds, then in 30
second increments.
Q. What are the billing increments for Calling card and
offshore?
A. All calls are billed for the first 30 seconds, then in 6
second increments.
Q. Does Capsule Communications credit switching fees?
A. Yes. Up to $10 per line your local phone company to
switch your long distance service to Capsule Communications. Fax
a copy of the local bill containing the charges to Customer
Service at 1-888-970-7700 for a credit of up to $10 per line on
your next Capsule Communications invoice.
TelcoBusters.com
and CognigenLD / Capsule have compiled a list of the most
commonly asked questions about our program in order to educate
and provide you with the information you're looking for -
quickly! Please 
