Talk America
Regional Phone Plan
Frequently Asked Questions FAQ
New Products
TelcoBusters.com
and TalkAmerica have
compiled a list of the most commonly
asked questions about our program in order to educate and
provide you with the information you're looking for - quickly!
Please let us
know if you do not find what you are looking for.
Yes, after you've successfully
joined Talk America you can
request an 800 number.
How long does it take to get on
the service?
It
should take approximately 2-4
weeks for your existing phone
company to switch your service.
If I enroll in the service, will
I keep my current phone number?
Yes, your phone number will not
change by switching to the
service.
How is the service billed?
Once your order has been
confirmed with Talk America you
will be invoiced for charges
inclusive of your first months
local service. Each month, you
will be billed for your Local
and Long Distance charges using
the method of payment selected
at the time of sign up. Talk
America also offers the
convenience of online billing
giving you access to your
detailed charges anytime at
www.Talk.com.
Can I make and receive free
calls as a Talk America Long
Distance Subscriber?
Free member-to-member long
distance is limited to calls
between Talk America subscribers
whom have both local and long
distance telephone service.
Is long distance service
available too?
Yes, simply enroll in a selected
local bundle plan which includes
local and long distance calling.
Is there any installation
required?
No, converting your local
account is as easy as changing
your long distance account.
Will I get a refund from my
current company if Ive paid in
advance?
Your current local telephone
company will issue a refund
check within the next 30 days
for the portion that you
pre-paid and that you did not
use.
Could I receive a bill from
another local company?
Once your current local provider
converts your service, you
should no longer receive a bill
from that provider.
Will I experience any service
interruptions when my local
service is changed?
No, converting your local
account is as easy as changing
your long distance account.
If I have a problem with my
line, who can I contact to fix
it?
Simply call Talk America via our
toll-free customer service
number and we will take care of
it.
Will I have the same call
quality?
Yes, your calls will be made
using the exact lines with your
current service provider.
Will I still be able to retain
my calling features from my
previous service?
Yes, all calling features from
your previous service can be
retained. (Service in New York
may vary.)
How can this service always cost
less than my existing local
service?
Just as Talk America is able to
provide you excellent rates on
long distance, our efficient
internal processes allow us to
be competitive with any other
local provider.
Are there any term commitments?
No, you may remain on the plan
as long as you wish.
Yes, the Talk America Members' Area is secured
using SSL technology. You will not see the
little lock on the bottom of the browser because
the Talk America website is run inside of
frames. To validate that your connection is
secure inside of frames, simply right click with
your mouse inside of the frame and select
'Properties'.
You will automatically obtain your account
number after you have successfully provisioned
with Talk America. Your account number will be
E-Mailed to the address you specified at
enrollment.
No, Talk America's free member-to-member calling
is only available between customers who are
active on the following local and long distance
bundled United Plan.
While it is possible to receive more than one
invoice for long distance calls, you should
never be billed for the same calls twice. You
may, however, receive more than one bill for the
following reasons:
a. You may not have switched all of your
telephone numbers to Talk America. Add your
additional lines now by simply contacting the
customer service.
b. The calls may have been made prior to your
local telephone company changing your service to
Talk America.
c. Another carrier may have switched your
long distance carrier selection without your
authorization.
d. Collect or third party calls will be
billed from the carrier the caller used to reach
you.
e. Dialing another carrier's access code
prior to the number you are dialing would
generate a bill for calls by that carrier.
You may want to contact your local telephone
company and request a restriction on your
telephone lines to The Phone Company, the name
Talk America does business as in many
jurisdictions. This will ensure your telephone
lines remain on Talk America Long Distance. Your
local telephone company may request our carrier
identification code (CIC), which is 101- 6746 or
our Access Carrier Name Abbreviation (ACNA)
code, which is TVN, to make this change.
Services
provided by Talk America, Inc.
Service in Alabama, Mississippi, Georgia,
Tennessee and certain other jurisdictions is
provided by Talk America, Inc. and Access
One Communications, Corp.
On February 1st, 2002, the FCC Universal
Service Fund (USF) fee increased to 11.5%. This
increase is consistent with the industry
standard set by AT&T.
Tip of the Day:
News
Items: Residential Phone Users WIN again! The Federal Trade Commission
(FCC) in a decision on 2/20 decided to "preserve existing competition
for local phone service, the competition that enabled millions of
consumers to benefit from lower telephone rates." (Martin of the FCC).
TelcoBusters.com applauds the decision of the FCC.
MCI raises fees again! MCI announced in December
another Rate and Fee increase after raising fees in November between 25
- 80%. Expect some surprises on your February bill. more info
New Local Phone Service
OneStar is the new addition to our local and long
distance bundled services family. At this time, service availability is
restricted to businesses in MA, NH, RI, VT, ME, VA and WV, but OneStar
will be adding another 12 states in next 60 days.
Click here for more information about OneStar service!
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TelcoBusters.com
and TalkAmerica have
compiled a list of the most commonly
asked questions about our program in order to educate and
provide you with the information you're looking for - quickly!
Please 
